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ICT business analyst

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Summary of occupation

ICT business analysts work with users to formulate system requirements, develop system plans and documentation, review and evaluate existing systems, and design and modify systems to meet users' business needs.

ICT business analysts use data and process modelling techniques to create clear system specifications for the design and development of system software. They are a central reference and information source, providing guidance and assistance in the system project decision making process.

ANZSCO description: Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.
Alternative names: Applications and Analyst Programmer, BA (ICT), Business Consultant (ICT), Business Systems Planner, Software Designer, Solutions Architect
Specialisations: Business Systems Analyst
Job prospects: Average
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Knowledge, skills and attributes

This career would appeal to people who have:
• an ability to conceptualise and think creatively
• excellent oral and written communication skills
• effective negotiation and customer management skills
• sound administrative skills and good analytical and reporting abilities
• effective time management and personal organisation skills
• an understanding of user needs and a business outcome approach and can articulate visions
• a logical approach to problem solving and an investigative and inquisitive mind.

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Working conditions

ICT business analysts normally work in offices or laboratories in comfortable surroundings. They typically work about 40 hours a week, the same as many other professional or office workers. Evening or weekend work may be necessary to meet deadlines or to solve specific problems. Telecommuting is increasingly common for many computer professionals as networks expand, allowing more work to be done from remote locations through modems, laptops, electronic mail, and the Internet. However, some work still must be done in the office for security or other reasons.

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Salary details

On average, ICT (Information and Communication Technology) business analysts can expect to earn between $1 500 and $1 999 per week ($78 000 and $103 999 per year), depending on the organisation they work for, and their level of experience. As an ICT business analyst develops their skills, their earning potential will generally increase. 

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Tools and technologies

ICT business analysts may use the following tools and technologies:
• high capacity removable media drives
• liquid crystal display projectors
• Notebook computers; laptop computers; personal computers
• analytical or scientific software, database user interface and query software
• electronic mail software
• Enterprise Resource Planning (ERP) software
• project management software.

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Education and training/entrance requirements

To become an ICT business analyst you usually need to complete a degree with a major in business information technology, information technology, computer science, or software engineering. 

Most universities in Western Australia offer relevant courses. Contact the universities you are interested in for more information.​

Related courses

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Apprenticeships and traineeships

As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.

If you are still at school you can access an apprenticeship through your school. You generally start your school based apprenticeship by attending school three days a week, spending one day at a registered training organisation and one day at work. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you get a full-time apprenticeship you can apply to leave school before reaching the school leaving age.

If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.

Related apprenticeships

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Recognition of prior learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.

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Business analysts work with organisations to formulate business requirements, develop business plans and documentation, review and evaluate existing systems and processes, and design and modify systems and processes to meet business needs.

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