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Hotel or motel manager

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Summary of occupation

Hotel or motel managers (accommodation managers)supervise the operation of establishments that offer accommodation to tourists and other guests. Depending on the size of an establishment, they may deal directly with guests, taking bookings and showing them to their rooms on arrival, or they may primarily manage operations from behind the scenes. They are responsible for hiring and training staff, managing finances, setting budgets and organising staff to ensure that facilities are kept clean, and that guests enjoy their stay. They may also manage restaurants and bars attached to an establishment.

ANZSCO description: Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.
Alternative names: Accommodation Manager, Hotelier, Hotelier, Publican
Specialisations: Bed and Breakfast Operator, Caravan Park Manager, Duty Manager (Hotel), Hostel Manager, Hotel/Motel Manager, Resort Manager
Job prospects: Average
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Knowledge, skills and attributes

An accommodation manager needs:

  • excellent interpersonal and customer service skills
  • good organisational skills
  • good communication skills
  • the ability to lead and motivate others
  • good problem-solving ability
  • excellent financial planning and management skills.
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Working conditions

Accommodation managers work in hotels, motels, caravan parks, hostels and other accommodation providers throughout Western Australia. Most accommodation managers work indoors, in an office or lobby area, however, in some cases they may be required to work outdoors, carrying out or supervising maintenance, or supervising the outdoor operations of a holiday resort. The types of accommodation these workers manage can vary from a 5-star luxury resort on the beach in Broome, to a small hotel or pub located in the Goldfields. Accommodation managers may be required to work shifts, which can include working nights and on weekends. Alternatively, they may work on-call, to be available to deal with issues that arise with guests at any time. There are a number of opportunities for self-employment in this industry, particularly in smaller operations.

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Salary details

On average, hotel or motel managers can expect to earn at least $836 per week ($43 475 per year), depending on the organisation they work for, and their level of experience.

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Tools and technologies

Accommodation managers generally use computers and specialised software for tasks such as managing accounts, making and recording bookings and general administrative tasks. In smaller establishments, managers may be involved in activities such as running a bar, carrying out maintenance, preparing food or cleaning rooms, in which case they will need to be familiar with equipment specific to these tasks.

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Education and training/entrance requirements

You can work as a hotel or motel manager without any formal qualifications. However, employers will require you to have significant experience in the hospitality industry. You may improve your employment prospects if you complete a qualification in hospitality management, business or a related field.

VET courses in hospitality, hospitality management, business and management are offered at registered training organisations throughout Western Australia.

You can also complete a degree majoring in tourism and hospitality management or management.

All universities in Western Australia offer relevant courses. Contact the universities you are interested in for more information.

You can complete a traineeship. The holiday park manager and operations manager (resort) traineeships usually take 24 months to complete.

Related courses

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Apprenticeships and traineeships

As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.

If you are still at school you can access an apprenticeship through your school. You generally start your school based apprenticeship by attending school three days a week, spending one day at a registered training organisation and one day at work. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you get a full-time apprenticeship you can apply to leave school before reaching the school leaving age.

If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.

Related apprenticeships

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Recognition of prior learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.

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