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Financial institution branch manager

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Summary of occupation

Financial institution branch managers oversee the operations of a single branch of a bank, building society, credit union or similar financial institution located anywhere across Western Australia. They are responsible for ensuring the performance of staff, maintaining high levels of customer service, and for sustaining and expanding the business growth and profitability of a branch. They create and set business plans for a branch, collect data and compile reports on its progress, advise and consult with customers about their financial needs, and approve or decline loans. These managers also hire, train and manage staff, organise and run meetings, advertise and market their branch, and meet with external stakeholders and clients.

ANZSCO description: Organises and controls the general operational activities of a branch of a bank, building society, credit union or similar financial institution.
Alternative names:
Specialisations: Bank Manager, Building Society Manager, Credit Union Manager
Job prospects: Good
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Knowledge, skills and attributes

A branch manager needs:

  • excellent rganisational skills
  • strong mathematical ability
  • leadership and motivational skills
  • strong communication skills
  • excellent decision-making skills
  • to be honest and trustworthy.
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Working conditions

Financial institution branch managers work in specific branches of financial institutions such as banks, credit unions and building societies. They usually work in the office and administrative section of the branch as well as also speaking with customers. They usually work regular business hours, but may be expected to work long hours at times. Branch managers may be required to travel to other branches or their financial institution's main office to attend training or organisational meetings, or to other businesses or organisations to meet and talk with stakeholders or clients.

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Salary details

On average, bank branch managers can expect to earn between $1 500 and $1 999 per week ($65 000 and $90 000 per year), depending on the organisation they work for, and their level of experience. As a bank branch manager develops their skills, their earning potential will generally increase.

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Tools and technologies

Bank managers use computers, especially financial and data management software. They need to be familiar with all financial management programs used in their branch, as they are often involved in the transfer and processing of large sums of money.

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Education and training/entrance requirements

To become a financial institution branch manager you usually need to complete a formal qualification in financial services, banking, finance or economics.

The Diploma of Financial Services is offered at TAFE Colleges and other registered training organisations throughout Western Australia.

You can also complete a degree majoring in banking, finance or economics.

All universities in Western Australia offer relevant courses. Contact the universities you are interested in for more information.

Related courses

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Apprenticeships and traineeships

As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.

If you are still at school you can access an apprenticeship through your school. You generally start your school based apprenticeship by attending school three days a week, spending one day at a registered training organisation and one day at work. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you get a full-time apprenticeship you can apply to leave school before reaching the school leaving age.

If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.

Related apprenticeships

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Recognition of prior learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.

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