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Doorperson or luggage porter

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Summary of occupation

Doorpersons or luggage porters are responsible for greeting and welcoming guests to hotels, and for assisting with their luggage. They may also work in transport terminals assisting people with their luggage, or in luxury apartment complexes or high-rise residences. They usually oversee the entrance to these buildings, opening the door for guests, and providing them with advice on transport and tourist attractions. They may also hail taxis for guests, sign and deliver for packages and accept food deliveries. Doorpersons and luggage porters usually work in busy city locations and transport terminals.

ANZSCO description: Assists guests in an accommodation establishment or passengers in a transport terminal by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.
Alternative names: Hotel Porter
Specialisations:
Job prospects: Average
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Knowledge, skills and attributes

A doorperson or luggage porter needs:

  • a friendly and personable demeanour
  • the desire to help people
  • good time management skills
  • the ability to undertake repetitive tasks
  • organisational skills
  • to be resourceful and reliable
  • discretion when dealing with personal matters.
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Working conditions

Doorpsersons and luggage porters work in hotels, luxury apartments and residences, and transport terminals. They are often required to undertake heavy lifting, and may be required to perform repetitive tasks, such as manning doorways and opening doors. They often work in shifts, which can include late nights, weekends and public holidays, but may also work regular hours depending on their position or the organisation they work for. They are usually required to wear a uniform.

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Salary details

A doorperson or luggage porter can expect to earn at least $702 per week ($36 494 per year), depending on the organisation they work for and their level of experience. As a doorperson or luggage porter develops their skills and takes on additional duties, their earning potential will generally increase. 

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Tools and technologies

Doorpersons and luggage porters often use trolleys to carry luggage, as well as log books to record and organise deliveries. They may also use 2-way radios to communicate with other hotel staff. They may also be required to use computers.

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Education and training/entrance requirements

You can work as a doorperson or luggage porter without any formal qualifications and get training on the job. However, entry into this occupation may be improved by obtaining a qualification in hospitality.

The Certificate II in Hospitality is offered at TAFE Colleges and other registered training organisations throughout Western Australia.

​You can also become qualified to work as a doorperson or luggage porter by completing a traineeship. A hospitality (operations) traineeship normally takes nine months to complete and is available as a school-based traineeship.​

Related courses

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Apprenticeships and traineeships

As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.

If you are still at school you can access an apprenticeship through your school. You generally start your school based apprenticeship by attending school three days a week, spending one day at a registered training organisation and one day at work. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you get a full-time apprenticeship you can apply to leave school before reaching the school leaving age.

If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.

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Recognition of prior learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.

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