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Concierge

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Summary of occupation

Concierges ensure that the needs of hotel guests are catered for. They greet guests and show them to their rooms, carry their luggage and run errands such as delivering mail, photocopying or faxing documents, or organising taxis and restaurants. They may also answer enquiries about the local area, and may organise bookings for hotel guests to attend tourist attractions.

ANZSCO description: Concierges ensure that the needs of hotel  guests are catered for.
Alternative names: Hotel Concierge, Hotel Porter, Porter
Specialisations:
Job prospects: Average
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Knowledge, skills and attributes

A concierges needs:

  • a courteous, friendly and professional manner
  • to enjoy working with people
  • a neat, well-presented appearance
  • good communication skills
  • knowledge of the local area, tourist attractions, restaurants and transport services
  • strong planning, organisational and time-management skills.
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Working conditions

Concierges work in hotels, and usually work in shifts. They may be required to work late at night or early in the morning. They also often work with, and around, large groups of people such as tour groups. If working night shifts they may be required to assist with the duties of other staff, such as kitchen or cleaning staff. They are often required to lift heavy luggage.

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Salary details

 

A concierge can expect to earn at least $702 per week ($36 493 per year), depending on the organisation they work for and their level of experience. 

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Tools and technologies

Concierges spend a lot of time on the phone, either talking to hotel guests or to other tourism and hospitality workers making arrangements for guests. Aside from understanding how in-house telephone systems work, they also require knowledge of computers as they may need to use records management or word processing software. If undertaking other hotel duties they may require knowledge of food preparation, or may be required to park guests' cars.

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Education and training/entrance requirements

You can work as a concierge without any formal qualifications and get training on the job. However, entry into this occupation may be improved by obtaining a qualification in hospitality.

You can become qualified to work as a concierge by completing a Certificate IV in Hospitality, which is offered at TAFE Colleges, and other registered training organisations throughout Western Australia.

You can also improve your job prospects by completing a traineeship. A hospitality operations traineeship normally takes 24 months to complete and is available as a school-based traineeship.

Related courses

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Apprenticeships and traineeships

As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.

If you are still at school you can access an apprenticeship through your school. You generally start your school based apprenticeship by attending school three days a week, spending one day at a registered training organisation and one day at work. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you get a full-time apprenticeship you can apply to leave school before reaching the school leaving age.

If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.

Related apprenticeships

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Recognition of prior learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.

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