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Bank worker

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Summary of occupation

Bank workers assist customers with all their general banking needs. They may accept money, bank cheques, accept deposits and credit card payments, provide change and convert foreign currency. Everything they do is recorded and all monies have to be balanced at the end of the day. They may also assist customers with loans or insurance queries or refer them to a more appropriate employee. Bank workers may find employment in banks, building societies or credit unions.

ANZSCO description: Receives deposits and pays out money in a financial or commercial institution, keeps records of transactions, issues receipts and cashes cheques.
Alternative names: Bank Clerk, Bank Officer, Bank Teller, Teller
Specialisations: Corporate Specialist, International Specialist, Superannuation Specialist
Job prospects: Average
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Knowledge, skills and attributes

A bank worker needs:

  • to be responsible and honest
  • to demonstrate good customer service skills
  • to be able to perform calculations quickly and accurately
  • good communication skills
  • to be willing to move to other branches as required.
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Working conditions

A bank worker would usually work regular hours, Monday to Friday. Some building societies and credit unions also operate on the weekend.

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Salary details

On average, bank workers can expect to earn between $800 and $999 per week, ($41 600 and $51 999 per year), depending on the organisation they work for, and their level of experience. As a bank worker develops their skills, their earning potential will generally increase.

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Tools and technologies

Bank workers need to become proficient at using the computer system used by the bank, or other type of financial institution, that employs them.

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Education and training/entrance requirements

You can work as a bank worker without any formal qualifications and get training on the job. However, entry into this occupation may be improved by obtaining a qualification in financial services or a related field.

The Certificate III and IV in Financial Services, the Certificate IV in Banking Services, the Diploma of Financial Services and the Diploma of Banking Services Management, are offered at TAFE Colleges and other registered training organisations throughout Western Australia.

You can also complete a traineeship. The bank customer service assistant and branch team leader traineeships usually take 18 to 24 months to complete. The bank customer service assistant traineeship is available as a school based traineeship.

You can also complete a degree in business or commerce with a major in banking or finance.

All universities in Western Australia offer relevant courses. Contact the universities you are interested for more information.

Related courses

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Apprenticeships and traineeships

As an apprentice or trainee, you enter into a formal training contract with an employer. You spend most of your time working and learning practical skills on the job and you spend some time undertaking structured training with a registered training provider of your choice. They will assess your skills and when you are competent in all areas, you will be awarded a nationally recognised qualification.

If you are still at school you can access an apprenticeship through your school. You generally start your school based apprenticeship by attending school three days a week, spending one day at a registered training organisation and one day at work. Talk to your school's VET Co-ordinator to start your training now through VET in Schools. If you get a full-time apprenticeship you can apply to leave school before reaching the school leaving age.

If you are no longer at school you can apply for an apprenticeship or traineeship and get paid while you learn and work.

Related apprenticeships

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Recognition of prior learning

If you think you already have some of the skills or competencies, obtained either through non-formal or informal learning, you may be able to gain credit through recognition of prior learning.

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